Task-Boundary Mode
How task-instance boundaries are drawn from the event stream. Applies to every Task SoP, Step SoP, and Variants view.
Analyst Profiles
Anonymized per-user behavioral analysis across 17 analysts — variant signatures, productivity benchmarks, and individual automation opportunities
17
Analysts Monitored
7
Avg Cases / Day / Analyst
21%
Avg Swivel-Chair Rate
9
gpteal Adopters
Analyst Comparison
| Analyst | Cases | Events | Active Days | Cases/Day | Avg Handling (min) | Swivel-Chair % | Standardization | gpteal Sessions | |
|---|---|---|---|---|---|---|---|---|---|
| Analyst 02 | 203 | 4,822 | 12 | 16.9 | 0.6 | 27% | 65% | 31 | View → |
| Analyst 08 | 202 | 509 | 14 | 14.4 | 0.0 | 21% | 33% | 9 | View → |
| Analyst 03 | 125 | 5,103 | 13 | 9.6 | 0.9 | 33% | 55% | 4 | View → |
| Analyst 09 | 115 | 6,603 | 16 | 7.2 | 0.9 | 31% | 59% | 70 | View → |
| Analyst 13 | 87 | 3,157 | 12 | 7.2 | 0.8 | 63% | 34% | 41 | View → |
| Analyst 10 | 85 | 1,343 | 12 | 7.1 | 0.2 | 69% | 6% | 91 | View → |
| Analyst 12 | 85 | 2,718 | 9 | 9.4 | 0.8 | 41% | 51% | 19 | View → |
| Analyst 01 | 82 | 5,201 | 15 | 5.5 | 0.9 | 32% | 58% | 187 | View → |
| Analyst 04 | 76 | 3,015 | 14 | 5.4 | 0.7 | 0% | 66% | 0 | View → |
| Analyst 05 | 54 | 2,179 | 11 | 4.9 | 1.2 | 44% | 58% | 8 | View → |
| Analyst 14 | 12 | 461 | 2 | 6.0 | 0.7 | 0% | 81% | 0 | View → |
| Analyst 11 | 7 | 115 | 1 | 7.0 | 0.8 | 0% | 62% | 0 | View → |
| Analyst 15 | 6 | 176 | 1 | 6.0 | 0.5 | 0% | 73% | 0 | View → |
| Analyst 06 | 5 | 40 | 4 | 1.2 | 0.8 | 0% | 50% | 0 | View → |
| Analyst 07 | 4 | 84 | 1 | 4.0 | 2.0 | 0% | 66% | 0 | View → |
| Analyst 16 | 2 | 7 | 1 | 2.0 | 0.1 | 0% | 42% | 0 | View → |
| Analyst 17 | 1 | 1 | 1 | 1.0 | 0.0 | 0% | 25% | 0 | View → |
Volume vs Handling Time
Each dot is one analyst. X-axis: total cases handled. Y-axis: average handling time per case (minutes).
Step-Level Performance Matrix
Average handling time (seconds) per PV stage per analyst. Green = faster than median, red = slower.
| PV Stage | Analyst 01 | Analyst 02 | Analyst 03 | Analyst 04 | Analyst 05 | Analyst 06 | Analyst 07 | Analyst 08 | Analyst 09 | Analyst 10 | Analyst 11 | Analyst 12 | Analyst 13 | Analyst 14 | Analyst 15 | Median |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Intake | 2.1 | 1.5 | 1.5 | — | 4.4 | — | — | — | 1.8 | 2.6 | — | 2.8 | 1.9 | — | — | 2.0 |
| Triage | 0.5 | 1.2 | 0.2 | — | 0.1 | — | — | — | 0.3 | 1.3 | — | 0.7 | 1.1 | — | — | 0.6 |
| Assessment | 1.3 | 0.8 | 1.2 | 0.4 | 1.4 | — | — | 0.0 | 0.6 | 2.0 | 0.6 | 1.3 | 1.7 | 0.0 | 0.2 | 0.8 |
| Narrative | 0.7 | 0.3 | 0.0 | 0.8 | 0.9 | 0.0 | 8.2 | 0.0 | 0.2 | 0.0 | 17.8 | 1.6 | 0.5 | 0.3 | 2.2 | 0.5 |
| Document Management | 0.0 | 0.0 | 0.1 | 0.0 | 0.0 | — | — | 0.0 | 0.0 | 0.0 | — | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 |
| Submission | 0.3 | 0.0 | 0.0 | 0.1 | 0.3 | — | — | — | 0.1 | 0.0 | 0.0 | 0.0 | 0.0 | — | — | 0.0 |
| Case Review | 0.9 | 0.2 | 0.5 | 0.3 | 0.4 | — | — | 0.0 | 0.6 | 0.0 | — | 0.0 | 0.0 | — | — | 0.2 |
| Case Advancement | 0.7 | 0.6 | 1.0 | 1.0 | 0.8 | 12.5 | 1.4 | — | 1.2 | — | 1.9 | 1.9 | 1.2 | 3.2 | 1.4 | 1.2 |