Task-Boundary Mode
How task-instance boundaries are drawn from the event stream. Applies to every Task SoP, Step SoP, and Variants view.
AI Discovery
Identifies judgment-heavy work — drafting, classification, coding, translation — where AI agents can augment human analysts.
18
Annual Savings (17 users)
1,047
Projected at 1,000 Users (hrs/yr)
4
Findings Surfaced
4
Surfaced
0
Accepted
0
Remediating
0
Remediated
Findings
Opportunity
Surfaced
GenAI Narrative Drafting
Users spend avg 15.0s per interaction on description fields in Veeva. Peak dwell 79.8s (SUSAR). 'Generate Narrative from Outline' exists but has 0ms dwell = background trigger, after which users heavily edit. ~1,024 hrs/yr at scale.
Opportunity
Surfaced
AI-Assisted MedDRA Coding
MedDRA browser lookups (54 events) occur outside Veeva during case processing. Users switch to desktop MEDDRABROWSERWIN or tools.meddra.org to search for terms, then return to Veeva to enter codes. An in-Veeva AI-powered term suggestion could elimina...
Opportunity
Surfaced
Source Document Extraction
Acrobat PDF reading (877 events) occurs during narrative and assessment work. Users manually read source documents to extract dates, events, and lab results. AI could pre-extract key entities from source PDFs and present structured data to case proce...
Opportunity
Surfaced
Intelligent Case Routing
Triage coordinators handle 210 cases with only 2.6 events each = rapid shallow review. AI could pre-classify cases by seriousness, expectedness, and report type to prioritize and auto-route, reducing manual triage effort.