Every stage transition added to a case multiplies cycle time and swivel-chair cost. Cases with 5+ stage hops take 83x longer and generate 2.4x more swivel-chair activity than single-stage cases.
Path Complexity
Cases
Median Cycle Time
Avg Handling
Median Wait
Swivel-Chair %
1 stage
19
0h
0.04min
0h
93%
2 stages
55
0h
0.05min
0h
94%
3-4 stages
58
0h
0.38min
0h
70%
5+ stages
330
1.9h
0.82min
1.9h
55%
Each stage transition added to a case path exponentially increases cycle time and cross-app switching. The optimization target: reduce unnecessary transitions via better routing, integrated views, and automated handoffs.
End-to-End Happy Path — Case Retention by Stage
462 cases captured at Intake. Node size reflects case count, dashed lines show retention to the next stage. Click a variant typology below to highlight its deviations on this map.
462
Intake
100.0% of Intake
324
Triage
70.1% of Intake
321
Assessment
69.5% of Intake
198
Narrative
42.9% of Intake
154
Document Management
33.3% of Intake
71
Case Review
15.4% of Intake
159
Submission
34.4% of Intake
218
Case Advancement
47.2% of Intake
Variants Grouped by Typology
Every case falls into one of five path-shape typologies. Click a card to expand and see the most-common example sequences within that typology.
Cases that bypass one or more canonical stages, usually because the case type or jurisdiction doesn't require them — but sometimes because steps were missed.
Top 3 sequences in this typology
25 cases
Intake→Submission
19 cases
Intake
10 cases
Intake→Triage
Drill Into Each Step
The Workflow Map above shows variants across the full Process (how cases traverse the 8 steps). For task-level variants within each step — rework loops, task skipping, and adherence scoring at the task-and-sub-step granularity — drill into any Step SoP below.