Task-Boundary Mode How task-instance boundaries are drawn from the event stream. Applies to every Task SoP, Step SoP, and Variants view.
462
Cases
0.5h
Median Cycle Time
0.6m
Avg Handling
0.5h
Median Wait
46.7%
Swivel-Chair
8
Stages
Stage 1
Intake
View SOP →
462
Cases
2,746
Events
8
Analysts
1.7h
Active Hours
2.2s
Avg Dwell
Stage 2
Triage
View SOP →
324
Cases
1,418
Events
8
Analysts
0.2h
Active Hours
0.6s
Avg Dwell
Stage 3
Assessment
View SOP →
321
Cases
1,367
Events
11
Analysts
0.6h
Active Hours
1.5s
Avg Dwell
Stage 4
Narrative
View SOP →
198
Cases
796
Events
10
Analysts
0.1h
Active Hours
0.5s
Avg Dwell
Stage 5
Document Management
View SOP →
154
Cases
309
Events
9
Analysts
0.0h
Active Hours
0.1s
Avg Dwell
Stage 6
Case Review
View SOP →
71
Cases
261
Events
8
Analysts
0.0h
Active Hours
0.3s
Avg Dwell
Stage 7
Submission
View SOP →
159
Cases
581
Events
9
Analysts
0.0h
Active Hours
0.0s
Avg Dwell
Stage 8
Case Advancement
View SOP →
218
Cases
856
Events
10
Analysts
0.2h
Active Hours
1.0s
Avg Dwell

How Path Complexity Impacts KPIs

Every stage transition added to a case multiplies cycle time and swivel-chair cost. Cases with 5+ stage hops take 83x longer and generate 2.4x more swivel-chair activity than single-stage cases.

Path Complexity Cases Median Cycle Time Avg Handling Median Wait Swivel-Chair %
1 stage 19 0h 0.04min 0h 93%
2 stages 55 0h 0.05min 0h 94%
3-4 stages 58 0h 0.38min 0h 70%
5+ stages 330 1.9h 0.82min 1.9h 55%
Each stage transition added to a case path exponentially increases cycle time and cross-app switching. The optimization target: reduce unnecessary transitions via better routing, integrated views, and automated handoffs.

End-to-End Happy Path — Case Retention by Stage

462 cases captured at Intake. Node size reflects case count, dashed lines show retention to the next stage. Click a variant typology below to highlight its deviations on this map.

462
Intake
100.0% of Intake
324
Triage
70.1% of Intake
321
Assessment
69.5% of Intake
198
Narrative
42.9% of Intake
154
Document Management
33.3% of Intake
71
Case Review
15.4% of Intake
159
Submission
34.4% of Intake
218
Case Advancement
47.2% of Intake

Variants Grouped by Typology

Every case falls into one of five path-shape typologies. Click a card to expand and see the most-common example sequences within that typology.

Rework Loop 216 cases · 174 unique paths 13.3h avg cycle 0.48m avg handling 64% avg swivel

Cases where one or more stages are visited more than once — typically driven by upstream data issues, reviewer feedback, or missing approvals.

Top 3 sequences in this typology
15 cases
Intake Assessment Intake Assessment Intake
9 cases
Intake Assessment Intake Assessment Intake Assessment Intake
6 cases
Intake Assessment Intake
Long-Path Outlier 140 cases · 140 unique paths 51.3h avg cycle 1.28m avg handling 49% avg swivel

Cases with 15 or more stage transitions — typically heavy rework cases or genuinely complex SAEs that bounce through reviewers many times.

Top 3 sequences in this typology
1 case
Intake Triage Narrative Triage Intake Narrative Case Advancement Narrative Triage Narrative Triage Intake Triage Assessment Narrative Case Advancement Assessment
1 case
Triage Intake Triage Submission Intake Assessment Intake Assessment Intake Narrative Assessment Intake Triage Assessment Document Management Triage Assessment Case Advancement
1 case
Intake Triage Submission Assessment Narrative Submission Narrative Assessment Submission Assessment Narrative Triage Case Advancement Intake Triage Intake Case Review
Skipped Stage 106 cases · 31 unique paths 4.1h avg cycle 0.12m avg handling 80% avg swivel

Cases that bypass one or more canonical stages, usually because the case type or jurisdiction doesn't require them — but sometimes because steps were missed.

Top 3 sequences in this typology
25 cases
Intake Submission
19 cases
Intake
10 cases
Intake Triage

Drill Into Each Step

The Workflow Map above shows variants across the full Process (how cases traverse the 8 steps). For task-level variants within each step — rework loops, task skipping, and adherence scoring at the task-and-sub-step granularity — drill into any Step SoP below.