Task-Boundary Mode
How task-instance boundaries are drawn from the event stream. Applies to every Task SoP, Step SoP, and Variants view.
Analyst 12
Behavioral profile based on 9 active days of monitoring
85
Cases Handled
9.4 per day
0.8
Avg Handling Time (min)
67th percentile
41%
Swivel-Chair Rate
19
gpteal Sessions
6 cases assisted
Standardization Score: 51%
How similar this analyst's activity patterns are to the team median. Higher = more standard process adherence.
Application Usage Breakdown
Most Common Activity Sequences
| # | Sequence | Frequency |
|---|---|---|
| 1 | Phobos Activity -> View Processing Queue |
48 |
| 2 | View Processing Queue -> Phobos Activity |
38 |
| 3 | Phobos Activity -> Add New Case |
32 |
| 4 | Add New Case -> Phobos Activity |
30 |
| 5 | View Intake Processing -> Phobos Activity |
28 |