Task-Boundary Mode
How task-instance boundaries are drawn from the event stream. Applies to every Task SoP, Step SoP, and Variants view.
Task Drill Down
Variant clusters scoped to one Process Step at a time. Pick a step, scan the typology distribution, then drill into any variant for the full SoP, narrative, impact, and remediations.
Process Step
All KPIs, typology distribution, and variants below filter to the selected step.
41
Variant Clusters
In Intake · across 4 tasks
158
Instances in Pain Patterns
Non-reference, non-genuine-complexity
-11.8
Avg Adherence Delta
Pain-pattern variants vs reference
Cross-App Swivel
Dominant Typology
25 clusters
Typology Distribution — Intake
How variant clusters in this step break down across the 7-typology taxonomy. Click a band to filter the list below.
Cross-App Swivel
(25)
Genuine Complexity
(7)
Reviewer Sweep
(4)
Reference
(4)
Backfill Loop
(1)
Filters
Complex Case
Verify Routing
1 sub-step
239
instances
7 / 111
analysts / cases
82.2
(+1.1)
adherence (delta)
→
Reviewer
Begin Case Processing
3 sub-steps
75
instances
7 / 59
analysts / cases
81.0
(-0.0)
adherence (delta)
→
Complex Case
Begin Case Processing
2 sub-steps
19
instances
6 / 18
analysts / cases
80.9
(-0.1)
adherence (delta)
→
Reviewer
Begin Case Processing
3 sub-steps
15
instances
3 / 12
analysts / cases
84.0
(+3.0)
adherence (delta)
→
Complex Case
Receive Intake
2 sub-steps
14
instances
5 / 14
analysts / cases
82.3
(-4.1)
adherence (delta)
→
Complex Case
Begin Case Processing
2 sub-steps
11
instances
3 / 11
analysts / cases
86.8
(+5.8)
adherence (delta)
→
Swivel
Begin Case Processing
2 sub-steps
7
instances
2 / 7
analysts / cases
67.5
(-13.5)
adherence (delta)
→
Complex Case
Receive Intake
2 sub-steps
6
instances
2 / 6
analysts / cases
92.5
(+6.1)
adherence (delta)
→
Swivel
Verify Routing
2 sub-steps
6
instances
1 / 6
analysts / cases
75.0
(-6.1)
adherence (delta)
→
Swivel
Receive Intake
2 sub-steps
5
instances
3 / 5
analysts / cases
70.5
(-15.9)
adherence (delta)
→
Complex Case
Begin Case Processing
2 sub-steps
5
instances
3 / 5
analysts / cases
82.0
(+1.0)
adherence (delta)
→
Complex Case
Receive Intake
2 sub-steps
4
instances
4 / 4
analysts / cases
93.8
(+7.3)
adherence (delta)
→
Swivel
Receive Intake
2 sub-steps
4
instances
3 / 4
analysts / cases
71.2
(-15.2)
adherence (delta)
→
Swivel
Receive Intake
2 sub-steps
4
instances
3 / 4
analysts / cases
71.2
(-15.2)
adherence (delta)
→
Swivel
Receive Intake
2 sub-steps
4
instances
2 / 4
analysts / cases
71.2
(-15.2)
adherence (delta)
→
Swivel
Receive Intake
2 sub-steps
4
instances
3 / 4
analysts / cases
67.5
(-18.9)
adherence (delta)
→
Swivel
Receive Intake
2 sub-steps
3
instances
2 / 3
analysts / cases
72.5
(-13.9)
adherence (delta)
→
Swivel
Receive Intake
2 sub-steps
3
instances
3 / 3
analysts / cases
70.0
(-16.4)
adherence (delta)
→
Swivel
Receive Intake
2 sub-steps
3
instances
2 / 3
analysts / cases
72.5
(-13.9)
adherence (delta)
→
Swivel
Receive Intake
3 sub-steps
3
instances
3 / 3
analysts / cases
71.9
(-14.5)
adherence (delta)
→
Swivel
Verify Routing
2 sub-steps
3
instances
2 / 3
analysts / cases
67.5
(-13.6)
adherence (delta)
→
Backfill
Begin Case Processing
5 sub-steps
2
instances
2 / 2
analysts / cases
80.5
(-0.5)
adherence (delta)
→
Swivel
Begin Case Processing
2 sub-steps
2
instances
2 / 2
analysts / cases
67.5
(-13.5)
adherence (delta)
→
Swivel
Begin Case Processing
2 sub-steps
2
instances
2 / 2
analysts / cases
75.0
(-6.0)
adherence (delta)
→
Reviewer
Review Pre-Routing Queue
2 sub-steps
1
instances
1 / 1
analysts / cases
80.0
(-2.2)
adherence (delta)
→
Swivel
Verify Routing
3 sub-steps
1
instances
1 / 1
analysts / cases
70.0
(-11.1)
adherence (delta)
→
Reviewer
Verify Routing
3 sub-steps
1
instances
1 / 1
analysts / cases
80.0
(-1.1)
adherence (delta)
→
Swivel
Verify Routing
3 sub-steps
1
instances
1 / 1
analysts / cases
72.5
(-8.6)
adherence (delta)
→
Swivel
Verify Routing
3 sub-steps
1
instances
1 / 1
analysts / cases
62.5
(-18.6)
adherence (delta)
→
Swivel
Verify Routing
2 sub-steps
1
instances
1 / 1
analysts / cases
67.5
(-13.6)
adherence (delta)
→
Swivel
Verify Routing
2 sub-steps
1
instances
1 / 1
analysts / cases
67.5
(-13.6)
adherence (delta)
→
Swivel
Verify Routing
2 sub-steps
1
instances
1 / 1
analysts / cases
67.5
(-13.6)
adherence (delta)
→
Swivel
Verify Routing
3 sub-steps
1
instances
1 / 1
analysts / cases
67.5
(-13.6)
adherence (delta)
→
Swivel
Verify Routing
6 sub-steps
1
instances
1 / 1
analysts / cases
57.5
(-23.6)
adherence (delta)
→
Swivel
Begin Case Processing
5 sub-steps
1
instances
1 / 1
analysts / cases
68.0
(-13.0)
adherence (delta)
→
Swivel
Begin Case Processing
3 sub-steps
1
instances
1 / 1
analysts / cases
62.5
(-18.5)
adherence (delta)
→
Swivel
Begin Case Processing
5 sub-steps
1
instances
1 / 1
analysts / cases
68.0
(-13.0)
adherence (delta)
→
Reference
Receive Intake
1 sub-step
1,204
instances
8 / 398
analysts / cases
88.8
(+2.3)
adherence (delta)
→
Reference
Begin Case Processing
1 sub-step
463
instances
7 / 157
analysts / cases
82.2
(+1.2)
adherence (delta)
→
Reference
Review Pre-Routing Queue
1 sub-step
7
instances
3 / 5
analysts / cases
82.5
(+0.3)
adherence (delta)
→
Reference
Verify Routing
2 sub-steps
1
instances
1 / 1
analysts / cases
67.5
(-13.6)
adherence (delta)
→