Task-Boundary Mode
How task-instance boundaries are drawn from the event stream. Applies to every Task SoP, Step SoP, and Variants view.
Analyst 13
Behavioral profile based on 12 active days of monitoring
87
Cases Handled
7.2 per day
0.8
Avg Handling Time (min)
67th percentile
63%
Swivel-Chair Rate
41
gpteal Sessions
10 cases assisted
Standardization Score: 34%
How similar this analyst's activity patterns are to the team median. Higher = more standard process adherence.
Application Usage Breakdown
Most Common Activity Sequences
| # | Sequence | Frequency |
|---|---|---|
| 1 | collaboration.merck.com -> usc-excel.officeapps.live.com |
153 |
| 2 | usc-excel.officeapps.live.com -> collaboration.merck.com |
133 |
| 3 | View Processing Queue -> Phobos Activity |
45 |
| 4 | Phobos Activity -> View Processing Queue |
40 |
| 5 | usc-excel.officeapps.live.com -> usc-excel.officeapps.live.com |
39 |