Task-Boundary Mode How task-instance boundaries are drawn from the event stream. Applies to every Task SoP, Step SoP, and Variants view.
Dashboard / Handling Time / Stage-Level Handling Time
Benchmark
Medium Impact

Stage-Level Handling Time

Stage Effort Map
where active time concentrates
Benchmark Measurement This finding is an observation that informs strategy — not a direct savings opportunity. It measures workforce behavior and AI readiness to guide where the savings-producing findings will have the greatest impact.

Description & Data Evidence

Across classified PV stages, 3.6 hours of active work were observed during the pilot. The heaviest stage is 'Intake' at 1.69 hrs (20.5% of total).

Self-Evaluation Scores

The platform grades each finding on four dimensions (1–5 scale). Low scores flag findings that need more data or clearer remediation before acceptance.

Overall 4/5
Actionability 3/5
Specificity 4/5
Remediation Alignment 3/5

Key Findings

  • Intake: 1.69 hrs (20.5% of total), avg dwell 2.21s, 465 cases, 8 users
  • Assessment: 0.7 hrs (8.5% of total), avg dwell 0.95s, 793 cases, 16 users
  • Case Advancement: 0.5 hrs (6.1% of total), avg dwell 1.11s, 378 cases, 14 users
  • Narrative: 0.34 hrs (4.2% of total), avg dwell 0.56s, 550 cases, 15 users
  • Triage: 0.31 hrs (3.7% of total), avg dwell 0.61s, 384 cases, 8 users
  • Case Review: 0.08 hrs (0.9% of total), avg dwell 0.45s, 198 cases, 12 users

Remediation Ideas

  • Focus automation/AI efforts on 'Intake' — highest time consumer
  • Pre-fill structured fields in Assessment to reduce manual data entry
  • Auto-generate Narrative drafts from case data using AI
  • Streamline Document Management with batch upload and auto-classification